Store Policy

Shipping cost is calculated based on the weight of the package. An item that weighs 0.5kg to 1.0kg is charged a highly subsidized fee of USD 30.00 worldwide. The multiple of the cost for 1.0kg package will apply to any package with weight more than 1.0kg. i.e USD 30.00 x __kg

Processing time
The time we need to prepare an order for shipping varies. For details, see our shipping and delivery policy and individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. We encourage you to check customs regulations applicable in your jurisdiction.

Payment options
Secure options we offer is PayPal Express Pay. Easy, Fast and Secure.

We keep your payment information secure. We may receive your credit card information and other personal information to process your order. Please read our privacy policy on how we handle and use your information.

Returns & exchanges
We gladly accept returns and exchanges. Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery. We accept cancellations that is communicated to us within 24 hours after ordering. Please contact us if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Items on sale

PLEASE NOTE 

1.  All discounted products are final sale & can only be returned for an exchange or gift receipt.
2. For hygiene reasons, we cannot accept returns or exchanges on bodysuits, swimwear, undergarments, earrings or pierced jewelry.

• Items must be unworn, unwashed, have original tags attached and free of stains, makeup, deodorant, or wear.

• We do not provide pre-paid return labels, the cost of sending the original item/returning an item is the customer's responsibility. We will compensate by covering the cost of sending the exchange item to you. We therefore ask that you provide a confirmation of proof of posting. The exchange will be effected when we take delivery of the returned item.

• Damaged, defective, or incorrectly sent items must be reported within 2 business days of delivery. 

• We are not liable for any return packages that may become lost or stolen in-transit. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For customers eligible for refunds, your payment will be returned to the original card on which the purchase was made. Returns are processed within 5 business days after receiving the goods. Please note that items purchased at a discount or at a sale are only returned in the form of a Gift Card.

Refunds may take up to 10 business days, depending on how much time your bank needs. Timing can vary greatly from bank to bank, and, unfortunately, we have no way to influence this.

For customers eligible for exchanges, we will review the returned package and contact you to let you know that your exchange has been accepted. We will issue an exchange for the value of the item (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.

For customers eligible for gift cards, we will review the returned package and contact you to let you know that your item has been received and accepted, and we shall issue a gift card for the same value of the item returned.

This process takes 5 business days, and the gift card will be sent to you in the form of a code to your email address. If you don’t receive this via email after the stipulated time, please contact us.

We reserve the right to withhold a refund/exchange if goods are not returned in their original condition and/or if our goods have been damaged after point of sale through misuse or carelessness.

We reserve the right to refuse sale of any of our products at any time.

We accept custom and personalized orders upon request.

Your accurate measurements should accompany your order for a well tailored to fit CLOTHING.

First, state your height and then provide these dimensions:
(Points 1.2.3 are mandatory, plus your height)

1. Bust
2. Waist
3. Hip
4. Shoulder to nipple
5. Shoulder to waist
6. Shoulder to hip
7. Dress length
8. Blouse length
9. Around arm
10. Sleeve
11. Slit length
12.Waist to hip
13. Across chest
14. Oval

Once 24 hours elapse over your order we will not accept cancellations. If you have a change of mind about any order, serve us notice within 24 hours.

You can always send us a picture of an outfit or any design that you like, which is not listed on our shop and we will discuss your need in detail and make them.

Sizing
We normally prefer that you send us your measurement for a more perfect fit.
Send us your HEIGHT in addition to the measurements.
In case you don't know what to do and how to go about it, start a conversation with us.

SIZE GUIDE NUMERIC (in inches)

UK 4, US 1 : Bust = 30/Waist = 22.5/Hip =32.5

UK 6, US 2 : Bust = 33/Waist = 25.5/Hip = 35

UK 8, US 4 : Bust =34/Waist = 26.5/Hip=36

UK 10, US 6 : Bust = 36/Waist =28.5/Hip=38

UK 12, US 8 : Bust =38/Waist = 30.5/Hip=40

UK 14, US 10 : Bust =40/Waist = 32.5/Hip= 42

UK 16, US 12 : Bust =42/Waist =34.5/Hip=44

UK 18, US 14 : Bust=44/Waist = 37.5/Hip =48

UK 20, US 16 : Bust =47/Waist =39/Hip =50

UK 22, US 18 : Bust =50/Waist =42/Hip = 53

UK 24, US 20 : Bust =53/Waist =45/Hip =56

UK 26, US 22 : Bust = 56/Waist = 48/Hip =59


Wholesale Availability
Customized, bulk orders and wholesale is available for all our items.
If you own a boutique and you need wholesale African items, or you want to buy for onward sale and distribution, we've got you! We have great, juicy discounts for our customers in this category.